FAQ

For ALL Attendees

What is the time zone for the ACOP 2023 Spring Conference?
Eastern Time (ET)

For In-Person Attendees 

Will in-person attendees be able to watch the livestream of the sessions?
Yes. However, we ask that in-person attendees not watch the livestream in the General Session room.  And please be courteous if watching in other areas of the conference venue by using ear buds/headphones.

Will the sessions be recorded and available after the conference?
Yes!  All in-person and virtual attendees will have access to the on-demand content. General session lectures will become available for on-demand viewing 3–5 business days following the conclusion of the live conference.  Registrants will be notified by email when the on-demand links are available. 

How long will the on-demand content be available? Indefinitely for conference registrants.  See below for CME deadline.  

How and where will I claim CME?
Conference attendees (in-person and virtual) will have 60 days from the conclusion of the live conference to claim CME credit.  Regardless of whether viewing live (in-person or virtually during days of the conference) or on-demand, the deadline to claim CME is June 30, 2023.   Access the evaluations through the tab in the Mobile Meeting Guide. Complete the evaluations for each session you view (live or on-demand), as well as general evaluation section. Once complete, you MUST review and SUBMIT your CME credits.

How can I ask the speaker a question?
While viewing the lectures, we encourage meeting attendees to use the “Ask the Speaker” feature. In-person attendees will access the Ask the Speaker function by clicking on the icon posted under the Session titles in the Mobile Meeting Guide.

How can I chat with other meeting attendees?      
Private messages can be sent and received through the Attendee's Corner in the Mobile Meeting Guide. 

For Virtual Attendees

How do I view the livestream of the general session lectures?
You will not receive a Zoom link to view the session lectures.  In order to view the livestream of the lectures and the live Q&A, you must first log into the Mobile Meeting Guide with the email address you used to register for the conference. After logging in, navigate to the Program & Syllabus and then select Program & Schedule from the drop-down menu. To view the video window, select the link that says, “View the Livestream”. Please be sure to log in early to familiarize yourself with the Mobile Meeting Guide and its features. Each session will start with a live introduction of the speakers followed by the livestream of the lectures. Each session will conclude with a live Q&A with the session speakers. 

When will the link for the livestream of the general session lectures be available?
The livestream link will be available 10-15 minutes prior the start of the sessions on the day of the conference. NOTE: All program times are Eastern Time (ET)

How do I increase the volume on the video stream?
There is a volume control in the bottom right of the video window.  Look for the blue bars.  You may also adjust the volume on your computer.  In the bottom right select the speaker and change your current speaker playback device. 

Will the sessions be recorded and available after the conference?
Yes! General session lectures will become available for on-demand viewing 3–5 business days following the conclusion of the live conference.  Registrants will be notified by email when the on-demand links are available. 

How long will the on-demand links of the recorded lectures and live Q & A sessions be available?
Indefinitely for conference registrants.  See below for CME deadline. 

How and where will I claim CME?
Conference attendees (in-person and virtual) will have 60 days from the conclusion of the live conference to claim CME credit.  Regardless of whether viewing live (in-person or virtually during days of the conference) or on-demand, the deadline to claim CME is June 30, 2023.   Access the evaluations through the tab in the Mobile Meeting Guide. Complete the evaluations for each session you view (live or on-demand), as well as general evaluation section. Once complete, you MUST review and SUBMIT your CME credits.

How can I best view the conference?

NOTE:  the best browser for viewing the conference is Google Chrome. Also, While the conference can be viewed on mobile phones and tablets, resolution may be lower, and some functions may not be fully available.

• Get Ready for the Conference - Before the conference begins, make sure you are comfortable in your home office space or where you will view the conference.
• Optimize your audio environment – Use headphones to minimize background noise. Considering investing in a pair of noise-cancelling headphones to stay laser-focused on the meeting.
• Check your Signal – Test your internet speed using an online testing application like Speedtest.net. A minimum of 10Mbps for download speed is recommended to view the meeting in higher resolution. Use a wired connection for optimum internet signal strength.
• Minimize other devices using home WIFI – Understand that other devices slow your WIFI performance. Cell phones, tablets, SmartTVs and other computers can be attached to the home WIFI. Online gaming uses a great deal of bandwidth. 
• Become familiar with the Mobile Meeting Guide (MMG) – Explore the different tabs in the MMG to assist on the conference day. 
• Plan your day - to maximize your experience – Breaks are part of the conference schedule, plan ahead for meals and other possible distractions. 
• Log in early on conference day - to avoid missing the start of the conference.
• Contact the Help Desk - If you are having trouble accessing the MMG or the conference, our staff is available with registration help in advance of the conference and technical assistance will be a click away on conference days. 
  
  

How can I ask the speaker a question?
While viewing the lectures, we encourage conference attendees to use the “Ask the Speaker” feature. You may submit questions as follows;

1. Open LIVE stream window to access the Ask the Speaker function for each session.
2. Submit your questions DURING the session – don’t wait for the Q&A!
3. Click “like” if you would like to “upvote” questions
   
   

How can I chat with other conference attendees?      
Private messages can be sent and received through the Attendee's Corner in the Mobile Meeting Guide. 

NOTE:  FAQs subject to change and will be updated as necessary.   

All Program & Schedule Times are Eastern Time (ET)